Shipping Policy

Shipping Policy Template
Updated: [Insert Date]
Thank you for shopping with [Your Store Name]. We are committed to delivering your order safely, efficiently, and responsibly. This Shipping Policy outlines how we process, ship, and manage deliveries for both domestic and international orders.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been verified and prepared for dispatch.
Orders placed on weekends or public holidays will be processed on the next business day. If we anticipate any delay, we will notify you by email.
Delivery Timeframes
Sample Orders: 7–14 business days (Often shipped separately for faster delivery.)
Standard Orders: 10–20 business days (Applies to most products fulfilled by verified partners.)
Bulk / Trade Orders: 20–30 business days (Additional time may be required for inspection and packaging.)
Delivery times are estimates and may vary based on supplier location, customs processing, or seasonal demand.
Fulfillment & Carriers
We use a combination of trusted fulfillment partners to ensure reliable delivery:
- Amazon FBA (Fulfilled by Amazon): Some items are stored and shipped directly from Amazon fulfillment centers via DHL, DPD UK, UPS, Evri, or Royal Mail.
- Dropshipping & Trade Assurance Partners: Certain products are fulfilled directly by verified global suppliers through Alibaba Trade Assurance, ensuring payment protection and product accountability.
- UK & EU Logistics Partners: For domestic dispatch, we use reputable couriers including Yodel, DHL, DPD, Royal Mail, and Evri.
All shipments include tracking numbers, emailed automatically once your order has been dispatched.
Shipping Regions
We currently ship to: United Kingdom, European Union, and United States (selected items). If your region is not available at checkout, please contact [Your Email Address] for a custom shipping quote.
Shipping Costs
Shipping fees are calculated at checkout based on the delivery address, order weight, and shipping method. Sample orders may have flat-rate shipping, while bulk and custom orders are quoted individually.
Free or promotional shipping offers will be applied automatically where eligible.
Delays & Customs
While we aim for prompt delivery, delays can occasionally occur due to customs inspections, courier issues, or global supply chain congestion.
Any customs duties, taxes, or import fees are the responsibility of the customer. We will provide documentation to assist with customs clearance if required.
Lost, Damaged, or Incorrect Parcels
If your parcel has not arrived within 30 days of dispatch or arrives damaged, please contact [Your Support Email] within 7 days of receipt.
Include your order number and photos of the packaging or item (if damaged). We will review the case and arrange a replacement or refund where appropriate.
Multiple Shipments
Your order may be fulfilled from multiple warehouses or supplier hubs to ensure faster delivery. If this occurs, you will receive separate tracking numbers at no extra cost.
Ethical Fulfillment Statement
We are committed to ethical, transparent, and responsible trade practices. Our suppliers and fulfillment partners must comply with the UK Modern Slavery Act 2015, prohibit child labour, maintain fair wages, and use eco-conscious packaging wherever possible.
International suppliers operating under Trade Assurance provide verified traceability for raw materials and manufacturing practices.
Incorrect Address Disclaimer
Please ensure that all shipping details entered at checkout are accurate. We cannot refund or replace orders delayed or lost due to incorrect or incomplete addresses. If an order is returned to sender, additional shipping fees may apply for redelivery.
Contact Us
For shipping-related inquiries, please contact: [Your Support Email] Monday – Friday, 9:00 AM – 5:00 PM (GMT).
Quick Reference Summary
- Processing Time: 1–3 business days
- Delivery: Samples: 7–14 days | Standard: 10–20 days | Bulk: 20–30 days
- Carriers: DHL, DPD UK, Royal Mail, Evri, Yodel, Amazon FBA
- Tracking: Sent automatically via email
- Ethics: No child labour, fair wages, eco packaging
Ethical & Responsible Shipping Commitment
At [Your Store Name], every shipment reflects our commitment to safe, fair, and transparent trade. We believe good business means protecting people — from the makers to the customers — while maintaining quality, trust, and accountability.
How to Use This Template: Replace [Your Store Name] and [Your Email Address] with your business details. Adjust any delivery timeframes to match your actual shipping process. Save in .docx and .pdf formats for resale or direct use.
Shipping Policy under Policies.Shipping Policy under Policies.